Frequently Asked Questions (FAQ)

Frequently Asked Questions

 

Orders

1. Where is my order?

You can check the status of your order at any time under My account section. We will update you via email when your order is shipped out to our 3PL.

2. When will my order be shipped?

All orders will be processed and shipped on the next business day. If orders are from international sellers please allow a 2-3 days more for the item to be shipped out.

3. My order has not arrived after 2 weeks

Please click on the tracking number in your account to see the status of your item.

If no tracking number is available, please drop us a mail with your order number, order date at support@nepty.sg. Our customer service officers will update you on the status asap.

4. Can I cancel my Order?

Orders that have not been shipped can be cancelled. Please log into your account and request the cancellation. You will receive a cancellation confirmation.

If the order has already been shipped or picked up by our courier service, please accept the delivery and notify us via support@nepty.sg.

5. How do i use the promotional discount/voucher code?

At the check out cart, enter the code at the Discount Codes. The conditions and amount will automatically be calculated and displayed before the payment page.

6. What are the delivery options?

Customers are able to select the delivery options like Singpost Normal Mail, Singpost Registered or Courier options at the checkout. If sellers did not provide this option, the checkout will use the default option seller selected.

7. I have not received email notifications regarding my order?

First please ensure the email is not in your junk/spam folder. If notifications is not received after 2 hours, contact customer service to check status of your order.

8. I received my items but there are missing items and/or defective?

Submit an email with subject Missing/Defective and Order number. Our customer service officer will take care and update you accordingly.

9. I am not satisfied with my order. I want to return it.

It is ok to have a change of mind. Submit an email with subject Return and Order number. Please note that item must be in original packing condition and not opened. Our customer service officer will provide you with a return address. Upon receipt we will verify and credit the amount back.

10. I want to stay informed of offers, look books and new collections. What should I do?.

Sign up for our newsletter! We will keep you up to date with the latest trends and our promotions.

 

Sellers

1. How do i register to be a seller on Nepty Singapore?

Create an account by clicking on the register button. In your account, please click to become a seller.

2. What do i need to do to be a seller?

After your account creation and documents submission (if any). Create your first product at the Manage Products/Add New Product.

3. Do i need to have a courier?

If you do not have your own courier, you can select the default 3PL available in your seller account. You will be billed accordingly at the end of the month.

4. Can i add my own courier? or Delivery myself?

If you have your own delivery fleet, you can use the "Seller Delivery" function.

If you want to include other 3PL, drop us a note via the "Contact Admin" or an email and we will try to accommodate to your request.

5. How much commission does Nepty charge?

If customer uses credit card, there will be a card fee (as processed by the card issuer) usually 3-4%.

If customer select local bank transfer, there is no card fee.

Nepty only charge a small 1% commission on top of the card fees for any product sold.

6. How does Nepty calculate shipping fees?

Nepty will deduct from the sellers' account the shipping fees as charged by 3PL.

We do not charge any commission on top of that.

7. Who should I contact if I have questions?

Please feel free to contact us via the support function in your seller account. Alternatively you can also telegram us at nepty_sg (you will require to install the 'Telegram' app)

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